Private Wealth Absence of Customer Care

The intention of this review is to warn people against the unbelievable services promised by FNB when you are welcomed into the nightmare of its elitist Private Wealth branch. On its website, it is proudly advertised that as a client, you will be supported by a team of bankers to support your needs, together with a world of rewards. I was rewarded, but due to a lack of response after a number of attempts to reach out and request guidance and advice from both my own and said group of private bankers, my reward came in the form of debt rescue. The deduction from my experience was that FNB is on a rampage to get more clients into their Private Wealth program, but that the majority of these clients are solely there to increase profit margins by means of catastrophic bank charges. Bank charges that are paid for absolutely no service. Having a private banker is an exercise in boosting your ego. But, the FNB app is designed in such a manner that it limits your need for a banker. So, in a very sly manner, you are caught in a trap of empty make-belief luxury, left to your own devices if the proverbial pawpaw really hits the fan. Where are those bankers now? The extraordinary service I paid for every month? Where was my banker when I needed him most? No, this is not the service I would even recommend to my enemy and I truly hope that my experience serves as an example for others to learn.