JB
JP B
1 reviews | Active since Nov 2013
09 Sept 2019, 14:22
Private Wealth
Being a Private Wealth Account holder I am very unhappy about the length of time it takes to resolve issues.
FNB decided to clear my Global Receipt without my authoristaion which result in a higher commission being taken. I have asked a number of times for feedback and all I get it "we will revert back to you"
There are other issues that are being ignored - My online banking has an issue which requires me to keep on verifying my browser and I am unable to respond to online messages
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Replies (1)
FNB (First National Bank)'s replyOfficial
12 Sept 2019, 10:26Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply12 Sept 2019, 10:26
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***