Private / Premier Suite - Fusion account

Absolutely horrific. I have had the worst experience possible with any interaction whatsoever with FNB. When I moved over to FNB I was told that I qualify for Private - so I wanted to go down the Private route, then I was told I don't qualify. Now I cannot ammend my account on the App, OR via the phone, because when I dial in I get routed to Private (since I apparently qualify again), the Private suite cannot assist me unless I move over to Private. I just want to change to a Fusion account (AND I HAVE CALLED IN 4 TIMES ALREADY).

Very dissatisfactory end user experience.