PRIVATE/PREMIER CUSTOMERS - POOR/NO SERVICE for R365 p/month

<p>Two weeks ago, I raised my concerns on this very same platform about the poor service received from my Private banker who I pay R365 per month, after receiving a phone call from one of the Managers apologising</p> <p>Profusely I anyway decided to downgrade to a Premier Client, which is the service received is even worse !! I am now waiting 2 weeks for my new cards and in the meanwhile I have been charged fee’s over and above the</p> <p>Bundled fee of R199 which I have been told my Armand he cannot do anything about and I have to take it up with the Card Division, what is also concerning is that Armand does not answer his emails ( this AM at 08h29 ) based on this horrific experience, yet again with</p> <p>FNB I am now shopping around for SERVICE from alternative banks that you get VALUE for your MONEY and where customers are seen as priority.</p> <p> </p>