Private FNB Credit Card
<p>I was involved in an armed *******. I immediately reported this to FNB that my cards were ****** on the 20-10-2016 and ordered replacement cards ever since then they gave me the run around with stories about where my private credit card is. My personal banker is not responding in a timely fashion and I decided to cancel the card on the 18-11-2016 because I still had no feedback. I reordered the card and it's now the 23-11-2016 and I still don't have the card. My biggest issue is that I work in Central Africa and need my card for travel purposes to customers and have been stranded in South Africa from the 20-10-2016. This is "how FNB help our private clients"!!!</p>
Good Day
We thank you for taking the time to highlight your concerns and in order for me to be able to log a formal complaint can you provide us with your Id or account number upon this information we can forward this matter to the relevant department to investigate this further and contact you with feedback and provide you with assistance.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
We thank you for taking the time to highlight your concerns and in order for me to be able to log a formal complaint can you provide us with your Id or account number upon this information we can forward this matter to the relevant department to investigate this further and contact you with feedback and provide you with assistance.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)