Private FNB Client Disgusted!!!

This is the first time that I`m writing a review and it’s purely out of extreme frustration and utter disgust. Both my husband and myself have been clients of FNB for some time. We are private clients of FNB and as we were told it’s because FNB value us as their clients. We recently app**** for a home loan via FNB and we received confirmation that it was approved with the specified interest rate. This we received in writing, an official FNB offer. We informed the estate agent that we accepted the offer from FNB and they will be in contact with him. The FNB assessor made contact with the estate agent to view the property. After inspection the assessor requested an engineer certificate as there were settling cracks and she wanted confirmation that it’s not structural damage – additional cost which FNB does not pay! The positive certificate was issued and to our surprise FNB issued another offer but increased the interest rate (to date they`ve increased it more than 3 times!!!) A) I would like to know why FNB increased the original interest rate which we received via written confirmation B) Why request an engineer to inspect the property and then increase the interest rate. C) Why have the interest rate increased so many times after the original offer received from FNB This entire process with FNB does not feel right. They gave us an initial rate and with this understanding we accepted the sellers offer. Now that FNB has gone back on their offer, where does that leave us? I will not be trapped into taking a higher interest rate than the initial offer. The FNB Home Loan process have caused stress and unpleasantness. As private clients of FNB and First Time Home Buyers I am disgusted with what FNB is doing to us, their own clients.

Home Loan Reference No: 760/4x3/01/2020 NL Kruger - ***