Private Clients worst service

My experience of late with FNB private clients is the worst service I ever got. First of all, I'm suppose to habe a private banker which I don't have. When I call the call center I must make an AI lady try and understand what I want, when I finally get to speak to a person, the line is bad. It feels like FNB is doing this on purpose. I app**** for this downgrade on July 15th, more than a month later they send me another quotation because the first one expired, when I sent then the first one back, signed, the very same day. This is ridiculous. FNB, you are moving backwards. Your AI sucks. Your customer service sucks. Sure feels like a government controlled bank.

Unkind regards Chris