1 reviews | Active since Jan 2010
Private clients = worst service
<p>Been an FNB customer for 25 years, and been receiving the worst service since I upgraded to Private clients. Been trying to revert back to platinum banking, (where you have a team of bankers, not just an individual looking after your account) - but after no less than 6 requests, it has still not been actioned! So I hope somebody has some motivation to sort this out at FNB - because I'm officially shopping for a new bank. Posted on Facebook last week, still no response from FNB despite having been told that my complaint has been forwarded to head of complaints</p>
Good day Ms. lreitz
Thank you for sending us your feedback regarding the maintenance complaint on your account. We do apologize for any inconveniences caused in this regard and we have logged a high priority complaint with the following reference number: ***.
You will receive feedback in 24 to 48 hours.
Thanks Regards
Rahim Salamaan
(W): ***
E-mail: ***
Good day Ms. lreitz
Thank you for sending us your feedback regarding the maintenance complaint on your account. We do apologize for any inconveniences caused in this regard and we have logged a high priority complaint with the following reference number: ***.
You will receive feedback in 24 to 48 hours.
Thanks Regards
Rahim Salamaan
(W): ***
E-mail: ***
So 5 days have passed and still no resolution . Next step - banking ombudsman and a visit to a competing bank. Done with FNB!!!!!!!
So 5 days have passed and still no resolution . Next step - banking ombudsman and a visit to a competing bank. Done with FNB!!!!!!!
Good day Ms. lreitz
Thank you for reverting back regarding your application matter. I have reviewed the matter on our end and have escalated this matter to the area concerned investigating this issue. I have stressed that you need to receive feedback as soon as possible in this regard.
You will receive feedback at the soonest possible time.
Apologize for the lack of response in this regard.
Thanks Regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. lreitz
Thank you for reverting back regarding your application matter. I have reviewed the matter on our end and have escalated this matter to the area concerned investigating this issue. I have stressed that you need to receive feedback as soon as possible in this regard.
You will receive feedback at the soonest possible time.
Apologize for the lack of response in this regard.
Thanks Regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***