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philani N
1 reviews | Active since Jun 2014
28 May 2021, 20:12
private clients treated like trash
i am an Fnb private client paying more than R600 monthly on account fees. i lost my card and blocked it a month ago, ordered the card and still today a month has lapsed and i still dont have a card. last month, i tried using their cardless transactions and sending ewallet to myself but i had to exceed my ewallet monthly limit. i raised the issue with fnb , they gave me contact details of take a lot and still i dont have a card. i have switched my salary to a proper bank , i now have a card and i can now transact.all i ask from fnb is to reverse the card replacement fee, keep their card and their account.
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philani N's updateReviewer Update
20 Jul 2021, 14:24FNB, i am taking you to the banking ombudsman because you have bridged our contract. you have failed to give me a card to transact with for the past 4 months but you are billing me R400 private banking monthly service fees when i dont have a card to transact with and am not geting the service or value for my hardly earned money. this is absolute nonsense . to add salt on injury, after i have exhausted my monthly ewallet services , you further charge me R60 to reverse an ewallet because i cant wait till the next month to access my money. i can not afford to be incuring this R60 ewalllet reversal fee because it came into existence due to your inefficiencies and failure to give me a card to transact with. as such, all the R60 * 3months(R180) must be reversed plus the R400 * 3 months(R1200 account monthly fees) must be reversed. i have raised this issue with the said private banker glenrose msibi and also called your call centre and ref number Rq***. further, i have raised this via this hello peter channel to no joy. why must it take a client to go through hello peter for you to act and deliver that which you should be doing without any stimulus or force exerted on you. because this issue is now on public domain, i know you will now act on it and marinate the outside world that it has been resolved privately!
i am left with no option but to take you to the banking ombudsman because you have failed to do your part as a bank by hiring *********** staff !
i am left with no option but to take you to the banking ombudsman because you have failed to do your part as a bank by hiring *********** staff !
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philani N's update20 Jul 2021, 14:24
Reviewer Update
FNB, i am taking you to the banking ombudsman because you have bridged our contract. you have failed to give me a card to transact with for the past 4 months but you are billing me R400 private banking monthly service fees when i dont have a card to transact with and am not geting the service or value for my hardly earned money. this is absolute nonsense . to add salt on injury, after i have exhausted my monthly ewallet services , you further charge me R60 to reverse an ewallet because i cant wait till the next month to access my money. i can not afford to be incuring this R60 ewalllet reversal fee because it came into existence due to your inefficiencies and failure to give me a card to transact with. as such, all the R60 * 3months(R180) must be reversed plus the R400 * 3 months(R1200 account monthly fees) must be reversed. i have raised this issue with the said private banker glenrose msibi and also called your call centre and ref number Rq***. further, i have raised this via this hello peter channel to no joy. why must it take a client to go through hello peter for you to act and deliver that which you should be doing without any stimulus or force exerted on you. because this issue is now on public domain, i know you will now act on it and marinate the outside world that it has been resolved privately!
i am left with no option but to take you to the banking ombudsman because you have failed to do your part as a bank by hiring *********** staff !
i am left with no option but to take you to the banking ombudsman because you have failed to do your part as a bank by hiring *********** staff !