PRIVATE CLIENTS SERVICES IS PATHETIC

On the 26th of October 2021 I logged a debit card dispute. A few days later I was chatting to a consultant via the secure chat line. The consultant advised me to send an email to debit card refusal email with all correspondence from the vendor that states the reversal and the cancelation of the contract I had with them. On the vendors website there was no means to remove my card details hence why debit order went off again. On the 5th of November I contacted the card dispute department again via the secure chat line and the consultant verified that the matter as been escalated to an agent and I will receive feedback within 24-48 hours. Up until today I received no feedback. i contacted them again via secure chat and while explaining to the consultant what is happening I got an sms to say reversal wont be done after I gave the consultant the reference number. Consultant then send an email to say there is no attachment from the vendor to say it is canceled. After telling the consultant there is no attachments they need to read the email thread that I have forwarded through to them. After the consultant read the email she rep**** by saying please hold while I do a chargeback for the transaction. This was at 09:00 AM this morning up until now @ 14:00 the funds are not in my account. After Consultant told me this I got kicked out from the chat and had to wait in a queue again for a new consultant. It is now almost a month and nothing has been done about this with no feedback unless I ask. What is the benefit of being a Private Clients account holder and paying that monthly fees if such a simple transaction cannot be resolved. I am considering in closing all my dealings with FNB and taking my business to another bank. Your services sucks