Private Clients "Service Suite" - 25 minutes of being passed from department to department!

Ordered Forex online. Took forever as the system was terribly slow. Wasn't able to upload travel documents. Requested help from Private Banker through FNB's website. 24 hours later and no response. Called Private Clients Service Suite. Was sent from pillar to post for 20 minutes. Eventually someone offered to transfer me to the travel desk. Instead I got the automated voice asking me to rate her service. Called back. Told the person who answered not to transfer me but first to LISTEN to my query. She then gave me completely incorrect information telling me I only need my ID to collect R15 000's worth of Euro. When I told her that I know for a fact I need at least my passport and proof of traveling, she then cut me off mid-sentence to go and check (which she should have done immediately). She came back and confirmed that this is all I need. What an unpleasant experience and I'll never order Forex online again - it's easier to schlep all the way to FNB in Sandton , sit in a queue and buy it there and then! Pathetic and such poor attitude from 3 of the 5 people I was put through to. I calmly told the last woman that the service I'd received was appalling and that she should not cut her clients off mid-sentence when they're trying to explain what they need. I then paused for a full 5 seconds to give her the opportunity to apologise and was greeted with complete silence. Unbelievable! I wish I'd taken her name.