Private Clients service not so special after all

So for some reason, I decided to switch over to Private clients on Sunday. App**** over the app and the system pushed through the application for Private Wealth which I did not want. Visited a branch on Monday and changed my cheque account to Private clients. Credit card still on Private Wealth. Been trying to speak to someone ever since Monday to have the issue resolved. Sent emails, tried phoning, spoke to several people on live chat. Eventually got allocated a banker today after I enquired via the chat and guess what, banker was from the wealth side! So I emailed and called, she said that the account would be corrected, but it is still not. A Private Clients banker will need to be allocated and call me, which will happen in a few days! I still cannot order cards because I will end up getting cards for Private Wealth and not Private Clients. I don't know what my bundled cost for the package is either due to the confusions. Why did I want to switch over to Private clients again FNB? Is this the service or lack thereof that you offer? By the way, the contract that I signed at the branch was for a Private Clients Credit card, yet I have been given a Private Wealth account?