CB
Cri-Zelda Brits
1 reviews | Active since Jun 2013
05 Mar 2016, 10:57
Private Clients Service Horrible
I have recently joined FNB Private Clients upon their suggestion. I received my card via courier service whilst my Private Banker went missing in action and never replying to any of my questions and concerns.when the courier service came to deliver my card i have provided them with a copy of my id and proof of residence which they took.I then received an sms on a Friday afternoon that my account has been suspended due to unclear documents . It is the weekend and I now dont have any access to my money. I am going to close my account. I have provided what was required. How can you treat a loyal customer like this?
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FNB (First National Bank)'s replyOfficial
05 Mar 2016, 11:06Hello Crizelda,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 882940.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 882940.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply05 Mar 2016, 11:06
Official
Hello Crizelda,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 882940.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 882940.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)