Private Clients Service Dissapointing

<p>Good Day,</p> <p> </p> <p>I am writting this because of my disapointment in FNB Private Client Banking.</p> <p>You advertise that you have your own private banker who will take care of all your issues when in fact you can never get hold of your own private banker or they just never respond.It is faster to stand in a 4 hour Q in the bank than it is for an FNB private banker to get back to you.</p> <p>I had an issue toward the 20th of September about a double payment made and that one of the amounts needed to be refunded.The Private banker was quick "to sort it out: and gave me confirmation that the amount would be paid back after 2 working days.It is almost 2 weeks later and no such money has been paid back.So i tried to phone the banker ( which was unavailable as usual) so i wrote a message asking him why it has not been done yet and i get this sweet reply from FNB private clients that the message will be attended within one business day.Response below.</p> <p>Dear Gareth</p> <p>Thank you for your message received on 2016-09-27 at 08:09:34.</p> <p>It has been sent to your Private Banker, who will respond within one business day.</p> <p><br />Regards</p> <p>The Private Clients Team</p> <p> </p> <p>It's now almost 4 Business Days later and no response.</p> <p>I'm actually at the point of downgrading back to Platinum because i get faster service going into the bank.</p> <p>Can you please give me a banker who is reliable and always makes the time to get back to you.I always seem to get the banker who like to use excuses. I always get "ï tried to phone you" but they never leave a message (no missed calls on your phone) and never use my preffered contact which is EMAIL.</p> <p> </p> <p>Now i've tried to be reasonable here - i want a simple answer yes or no.</p> <p> </p> <p>Regards</p> <p> </p> <p>Gareth D Cherry</p> <p> </p>