Private Clients Service

My very last resort is this outlet as the frustration after ample phone calls is honestly getting the better of me. After ordering a private clients credit card (2 weeks ago) I have been in contact to confirm when the particular card will be delivered. I have received a different response from every single consultant I have spoken with. From the card was embossed incorrectly to the funds are being loaded and then this morning being told it is out for delivery. As I am on the road most of the time, I enquired this morning regarding the delivery of said card. I was in contact with my private banker (who never returned my call regarding my query) . My very last phone call today I was told that my card is out for delivery in Pietermaritzburg, meanwhile I happily reside in East London. As a private client I honestly expected so much more and if this is the kind of service I am receiving I am honestly not sure if this is the bank for me. Not one consultant can give me a straight answer and my private banker seemed less than interested. Now my worry is...who in Pietermaritzburg will be receiving this credit card of mine. All I am looking for is the correct feedback on the status of my card.