Private Clients = ******* Service, don't waste your money

What's the point of FNB's Private Wealth division when I can just pay for subpar service as a regular gold card member? It is ludicrous to think that I must beg FNB to take money from me. For close on two weeks I have been attempting to put money towards a capital loan from the bank. Despite trying to do this on my own. Despite several requests to my private banker Chad Tibbetts. Despite an escalation to his manager Cynthia Vilakazi. Despite hours spent in attempts not to speak to a machine, almost two weeks later, here I am having to rant on Hello Peter for a service I pay just under R500 a month for. Mxim, Capitec offers a service far more professional and won't pocket private client costs for a service they aren't delivering on. What utter *******!