Private Clients Poor Service Suite

<p>22nd November 2016 I tried calling my private banker and left a message, I have since gone online and logged a request to be contacted and still nothing ... I am now sitting on the phone speaking to Michelle who informs me Sagren Munien is still not available and tried putting me through to George (Sagren's manager) which also diects me via a pre-recorded message to leave a message as he too is not available. I have tried escalating it to the next person in the chain and too told Kotane is not available, why have a bank that boasts having all of the niceties when you cannot get hold of anyone to assist???</p> <p> </p> <p>I have since been put through to Silindle who has promised to call me back after wasting another 20 minutes on the phone line trying to sort out a simple transaction, I will again have to wait and chase after a bank who has no interest in returning emails or calls within their allocated and declared timeframes.</p>