ES
ERANDRA S
1 reviews | Active since Jan 2012
19 Dec 2018, 15:20
Private clients - poor service
I have been approved for vehicle finance, my private banker advised me that if I'm not happy with the rate I should contact her in order for her to get me a better rate.
Now that private banker is on leave, no one can help me for a better rate as her assistant advised that it's only up to the FNI to negotiate a better rate.
Then why would my PB tell me other?
I'm really not happy with the way I'm being treated.
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Replies (1)
FNB (First National Bank)'s replyOfficial
19 Dec 2018, 16:17Good Day Mr Sewpaul,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***
FNB (First National Bank)'s reply19 Dec 2018, 16:17
Official
Good Day Mr Sewpaul,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***