Private Clients poor service

<p>I receiced an email from FNB requesting FICA documents to confirm address and propf of income else my account will be blocked. Needless to say i comp****. despite this my account was still blocked and i could not access any of my funds. I called the private Banker Denzil ****enson who at the time confirmed he was working on my profile and that the matter will be resolved on the 11 November at about 10am. 4 hours later my account was still blocked. Which prompted me to call the bank again. And whilst Denzil wqw not available, i spoke to Siyabonga who asked me to resend my documents to him. Whilst on the phone with Siyabonga he opened my account. This provided me with temporary relief and the understanding that my account was open again. However the evening of the 11th November i went out with friends to a restaurant only to discover that my account was blocked again. I was humiliated as i had already oredered my meal. My complaint is that as a private banking client, I feel that the both my private client banker or his colleague could have just picked up the phone to tell me about why the account was blocked again. This is unacceptable and i really think FNB needs to explain why this happened. </p>