"Private Clients", "Platinum Business" means nothing, the worst service imaginable

From the time I got "upgraded"as a private client, my problems started. My banker Gail Griever think that I am employed by her. I am trying to get a statement as urgently requested by my accountants of a loan which was paid up in the previous tax year for more than two weeks to get information about my bank portfolio. She treated me rude and told me to call a call center she didn't even give me the number. I don't know who to call now, I'm left in the dark and pay these extra fees for nothing.

Bye Bye FNB .