Private clients - not worth it.

Being on the 'Private Client' status I've not had joy with queries logged with FNB. here is a breakdown of the issues I've had

1. when phoning in to the private clients line the recorder response says "Your call is important to us" and then the line cuts out. this happens on more than one occasion and when I finally do speak with a private banker I do bring it up, no resolution yet.

2. When I phone my Private banker on his dedicated line, I am told to leave a voice message, but cant.... cause his voice mail box is always full.

3. In the end of May I've purchased R200 electricity just to get me through the last couple of days of the month. when I entered the token to the pre paid meter it said that the token has been used, when phoning the support line I was told to contact the Municipality, when I spoke with the Municipality they mentioned that if there is no error code there is not really anything they can investigate on the meter, relaying this back to FNB, a month and couple escalations later I get told I need to speak with the Municipality. I still do not have any evidence or logs of any kind that I can use to raise this with the Municipality. further to this, the purchase was made on the FNB app, as a vendor FNB has support agreements with the Municipality and being on a private client status I'd thought that the bankers would follow this up? this matter is not yet resolved and I am just being sent into circles.

4. This is actually the straw that broke the camel's back. in January I asked that my physical address be changed on their records and to reflect on my statements. today.. 7 months later.. when I desperately needed my proof of residence I noticed that my statement is still reflecting the wrong address.

5. There was some issues with the home loan department, this is mostly resolved so I'm not going to go into details about it but it's taken about a year to get this kind of resolved.