1 reviews | Active since Jan 2015
Private Clients - No services at all
<p>So I log on to FNB to order a new card after I have misplaced mine, Trying to find the replace my card option which I could not find. Then I went and logged a call for my Private banker to contact me, This was done on the 8th of September 2016m it has been 5 days and I have not heard anything from anyone, Except the Automatic Reply I recieved stating that my personal Banker will contact me withing One business day... No Such luck... So now I still cardless and can't earn my Ebucks, Can't draw money unless I used the cardless withdrawnal(Which is a nice to have, But not my prefered way of drawing money)</p>
Good Day Mr O’ Brien,
Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We’re already liaising with the relevant department to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day Mr O’ Brien,
Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We’re already liaising with the relevant department to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Thanks FNB, You are one of fastest and best reponders.
Thanks FNB, You are one of fastest and best reponders.