Private Clients? Just a glorified name for Bad Service!

I hate having to write this review of First National Bank, as I have always been a die-hard fan of theirs - so much so that I have had good friends join on my recommendation.

I have been on FNB Private Clients since 19/10/2018, where I pay over R380.00 p/month for the bundled option, no small fee when you look at the more "exclusive banks" out there.

So it comes as a great pain when I was offered a revolving credit loan and wished to take it (as wedding planning and costs can be slightly unexpected) out and received an error message for an offer that was "pre-approved". I contacted my private banker, who is on holiday, so I naturally forwarded my email to the privatebankingsuite email address. This was on the 16/12/2019 (now note, this is a service that is offered 24/7). Two days later, no response, I then emailed them back asking for a response, waited a further two days then did the whole, "I would appreciate a response by the end of working hours" email, and still received no response - this was on the 20th of December 2019. This all culminated this morning, with no attempted phone calls, no responses to my emails, nothing - with a system-generated email by Sithabile Sethembile Nxumalo saying that my request was closed.

With offers coming from Investec and Discovery Bank (with plenty more incentives), it hurts to possibly consider changing to another bank - this is also not the first issue that I have had with PrivateClients - a service that offers the world! I expect much more.