Private Clients is a joke

<p>I wrote an email originally the 5th of December requesting a few changes and a credit card... A week later I had still not received a response so I wrote a complaint on their website to which a credit card agent called and said I must send 3 months salary slips... I have been banking with them for over 6 years and my salary ia paid into my account monthly why the salary slips... Up until now I have no idea who my private banker is and the rest of my requests have still not been answered. I sent a email requesting those things again yesterday morning and have received nothing as yet... Its now starting to get to the point where Im highly irritated as the normal banking I never had problems...</p>