BP
Brenda P

1 reviews | Active since Jun 2013

01 Sept 2016, 14:46

Private Clients have no more luck than going into the branch.

<p>FNB advertise this wonderful service of being a private client......but the poor banker who is your private client has 600 clients to one person......that is unfair and impossible for one person.......and not fair on the client either.</p> <p> </p> <p>I have been waiting to speak to a private banker now for over 20min......</p> <p> </p> <p>Not Acceptable............. false advertising</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Sept 2016, 16:19
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is . **********

Regards Complaints Resolution

Melinda Duvenhage

Email address: ********** Tel number: ********** (option one)