1 reviews | Active since Sept 2011
Private Clients has the worst service! Don't upgrade!
About 7 months ago I app**** for a secondary card on my credit card. Card was delivered very efficiently, took copy of person's ID as well as scanned it.
On 18 September I receive an email was received asking for a copy of this ID within 15 days or the card would be blocked. (Ref: ********** 0). I rep**** asking what happened to the copies when the card was delivered - no response
21 September I followed up - no response
On 20 September I emailed my Private Banker - received automated response promising a response within 24 hours - seeing as there has been no response, I can only assume that the 24 hours is spread out over 6 months.
What is going on with FNB? Up until 1 year ago I was raving to everyone about how wonderful this bank is etc. Why do I have to resort to Hellopeter to get anything done.
All I want is a response to my original query - is that so hard?????
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)