PRIVATE CLIENTS - DISAPPOINTING UPGRADE

A few weeks ago my internet banking offered to have my cheque card upgraded to a Private Banking Client. I was quite excited about this since it would mean that my rewards level would also increase. Initially I was a bit confused since I would now have a premier credit card and private banking cheque card - but surely FNB would be ok with that...<br> Long story short, I'm paying for rewards because my bundle is out of sync, my \private banker\"is never available and does not return emails.<br> I realise that everybody must be busy, but the upgrade was disappointing and Gabriel that tried to help me (at least he phoned me back) could not do much more other than offer to downgrade me again.<br> What a disappointing experience."