Private Clients - Customer service is complacent, and banker does nothing

Following my previous complaint due to poor service I received one call, which occurred during a meeting so I could not answer, and nothing after that. As I need to resolve the issue I phoned back, just to be met with a time consuming and ineffective phone service which led to nothing. The whole reason I joined FNB Private Clients is to have the support, and expedite banking related matters. In a strange twist it now takes three to five times longer to get something done due to the poor quality of the service by FNB Private Clients, and the general lack of understanding of banking related matters by FNB employees. The question in my mind is why do I pay for a private banker if the said banker does nothing, i.e. Chadwin Tibbetts