Private Clients credit card holder with the poorest service in the 7 months of being one.

I am so completely appalled by fnb. Banking with them for over 15 years.

I did an application for a private clients credit card end oct 2018. After approved they somehow lost my card. After a massive struggle i received a new card mid January 2019.. And i mean a msaaive struggle. My so called private banker did not get back to me. Then i was informed he does not work for fnb anymore. End march did i only get contacted again by my so called new private banker. Only to follow up on numerious complaints and emails. She did not even introduce herself as my private banker after a had questioned her to who she is. I then struggled for a month to get paperwork to downgrade my private clients credit card. As they are charging me so much but teveive absolutely nothing im paying for. I have to sniff their bums for months before getting attention. I submitted the paperwork to downgrade that i received finally over 6 weekd ago. Up to today i have received no feedback. Nothing has been processed and here im sitting still as a private client banker. I sent an email 2 weeks ago requesting feedback. I received an email to say they will check. Still today 29/05/2019 i have received no feedback. No downgrade. They are *****ing my money as im paying for private bankers etc. But even a customer care person gives better service. I honestly dont know what to do anymore.im tired of wasting time and money phoning. Tired of sending numerous emails. My name is Leanne Stokes my nr ********** 971. Please help. As this is honestly a case of *****. And im ready to take further steps.