Private clients but no service

This morning I called my relationship banker with no sucess,after waiting for 15 mins on the call, I finally decided to opt to be transfered to the call centre, after explaining my situation to the agent I spoke to, she transfered me to another relationships banker who, after takingg down my I'd number told me that I am in the wrong department and that she would transfer me to the correct one, I explained to her that I had been trying to get hold of my banker with no sucess, but she insisted she put me through, after being on hold for another 5 mins, I was back to her,she took down my contact details promising to get someone to call me back. Its been about 2 hours now an I am still waiting for that call. 3 mins ago I called them back, still no sucess untilt the call got cut by who knows who.<br> <br> You call this private banking, but for what if there is no service, I had better service as just a normal platinum account holder.<br> <br> This is really not the service I expected as a \private client"";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;844656;882540;13;2;0;0;0;0;2;NULL;NULL;NULL;15/04/29 12:23;15/04/29 10:39;Rude, careless attitude towards customer;;;;My car was booked for hail damage repair. Unfortunately I had to take my car to the panel beater that the insurance company told me to go to. I had no other option. Firstly they never contacted me as my insurance informed me they would to book my car for the repairs. I had to phone them 3 months later to find out when I can bring my car in. During this phone call I was told that there is not a lot to fix so it would be a one day job, the earlier I bring my car on the day it was booked for the earlier I can get it back. Obviously I took it in at 6:30 when they open. I was told on that day that they will keep me updated on the progress and when I can collect my car. By 16:40 I haven't heard anything from them and phoned them to be told that it is untrue that it was going to be a one day job it will only be ready the next day. The will phone me in the morning. Needless to say, they didn't. At 9:30 I phoned them, couldn't get through to the workshop so the receptionist took my number and said they will phone me back. By 12:00 the still haven't. So I phoned them again only to be shouted at by the person on the other side and not giving me a chance to get a word in. Poor service! Rude! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;844651;357;16;2;0;1;0;0;2;NULL;NULL;NULL;15/04/29 12:12;15/04/29 10:41;VODACOM AUTOMATICALLY RENEWING A CONTRACT;***2;;***;vODACOM HAS BEEN AUTOMATICALLY RENEWING A CONTRACT THAT ENDED TWO YEARS AGO AND BILLING FOR ME A SUBSCRIPTION AND AIRTIME THAT I HAVE NOT RECEIVED. UPON DISCOVERING THIS I WAS TOLD TO CANCEL THE CONTRACT AND SINE IT ENDED TWO YEARS AGO I CAN CANCEL IMMEDIATELY. IF I WANTED TO RENEW THIS CONTRACT SURELY I WOULD HAVE DONE SO AT THE TIME OF EXPIRATION OF THE CONTRACT. SECONDLY I HAVE BEEN CHARGED FOR ALMOST TWO YEARS FOR FREE MINUTES AND AIRTIME WHICH I HAVE NEVER USED OR NEVER EVEN KNEW I HAD;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;46154;793962;16;2;0;1;0;0;2;NULL;NULL;NULL;15/04/29 12:38;15/04/29 10:42;promises promises;***;Not sure;***;I had a long chat to someone from Telkom and explained my problem in great deal, all the issues I had had. He promised to get someone to call and resolve everything, but (of course) no one phoned. That's just more time wasted I can never get back. Add to that all the SMS's messages I got from Telkom also enquiring about the issue and promising to call.<br> <br> NO ONE EVERY RESOLVES!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;844640;1300;14;2;0;0;0;0;2;NULL;NULL;NULL;15/04/29 12:33;15/04/29 10:43;Repairs under warranty - only invoice guaranteed,;5,41E+12;Ganson Govender;***;I bought a KIC refrigerator/freezer from a reputable company on 2nd April 2013. The product was sold with a two year manufacturers warranty. The refrigerator compartment had a problem in that it froze the food instead of just cooling it. Whirlpool was contacted and it was found the unit had a manufacturing fault. The unit was replaced with a new unit on 22nd May 2013.<br> <br> This replacement unit developed technical problems as the coils of the freezing compartment built up ice to the extent that the drawer cannot be opened to remove frozen food. The thermostat appears to be the fault as the compressor runs permanently and is becoming noisy.<br> <br> This was reported to the customer service department at Whirlpool (on 29 April 2015) where Thabiso explained that the warranty is no longer applicable as they work on the original invoice date and not the date of the replacement of the faulty unit. I was informed that the cost of repairs would be for my account. <br> <br> I was unhappy with the response and insisted to speak to a senior at Whirlpool head office and was referred to Ganson Govender who confirmed that this was the company policy.<br> <br> It now seems Whirlpool guarantee invoices instead of products<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;328421;688162;25;2;0;1;0;0;2;NULL;NULL;NULL;15/04/29 10:23;15/04/29 10:45;Pathetic service;***;;***;The service from your company has been pathetic, in terms of a delivery that my wife has been waiting for from the UK. There has been a serious lack of communication from your company, and the latest status says\ unable to deliver\"". Yet my wife has received no call as to why the delivery has not happened. She has dealt with a lady named Tyrelle Scholtz"