1 reviews | Active since May 2016
Private Clients bankers never available
<p>During the last two years as a Private Clients customer I have needed to contact my banker on countless occasions yet not once was she available and I had to either deal with a call centre or most often had to wait up to a day for her to call me back. Today none of the Private clients number even work and after holding for 15 minutes on the telephone banking line the call got dropped. If this is how they treat their clients then I'm out of there. </p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)