JR
Justin R
1 reviews | Active since Oct 2013
30 Dec 2019, 06:41
Private Clients Bad Service
Terrible service from FNB, I was upgraded to private clients and FNB could not honour there promises as per the original telephonic call. I have called and made contact many times via the app messanger and at the bank. FNB refuses to place me back onto premier account, quick to change you but when they underdeliver you get no response.
Disgusting and dissatisfied with this service I am sorry that I am an FNB client
Terrible service from the personal banker as well never any response, why have this service if the private bankers do not do what they are suppose to... If this was my staff they would have been fired long ago
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
30 Dec 2019, 11:43Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply30 Dec 2019, 11:43
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***