Private Clients Account Pathetic Support

I recently upgraded from a premier account to a private clients account and was looking forward to having the support of a private banker whom they call "your go to guy".

Very quickly I discovered that my go to guy or girl in my instance was never available on her landline or mobile phone and that she took forever to respond to emails or messages loaded on the website.

She's also only in the office until 16:30 after which I have to deal with more *********** persons if I ever get through.

I was happy with the service received as a premier client and could phone and sort most issues out after hours. With private banking I could not even sort issues out during office hours.

In my opinion nobody should ever upgrade and pay the additional monthy charge for less service.

I really like FNB and would have liked to rate the bank a 5 but the past couple of months have been agonizing because of poor support.