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Chris F

1 reviews | Active since Nov 2014

26 Nov 2018, 09:05

Private Clients Account No Service!

So Last week I wanted to upgrade my Credit Card Limit only! Somehow I got upgraded with the limit and moved over to a Private Clients Credit Card.... I phoned Private Clients to downgrade the account back to Premier as I do not want the Private Clients Card! Since Last week Tuesday I cant get hold of my "Private Banker" to downgrade my Credit Card that was somehow upgraded from Premier to Private.... I do not want a Private client credit card account, I want my Premier credit card account!

How the hell can I not get hold of my Private Banker???? *** is this all about anyway? Cant see how anyone would want such an account where no one is available for almost a wee****!!

My "Personal" Banker now as I understand it must authorize the downgrade, but I cant get hold of her!!! How the hell am I suppose to do the downgrade???? No one can help me, I have been complaining since last week, and phoning and requesting but nothing happens!!!! FNB is milking me now, and I cant do **** about it as I cannot get hold of my Private banker!!!! This is the worst service I experienced EVER!!!

I just want to close the stupid Private clients account that I do not want and get back my Premier credit card account!!!!

With the service level I experienced with the so called Private clients account is absolutely ****!!!!

Downgrade my credit card from Private back to my previous existing Premier account Please!!!!

Who else can I contact to get some action please????? Names and Numbers so I can force the downgrade please?????

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Nov 2018, 10:46
Official
 Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

Complaint reference number ***F was issued for your complaint. I have escalated your complaint to FNB Private Clients who will investigate the matter and provide feedback. 

One again I apologise for the frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)


CF
Chris F's update27 Nov 2018, 07:08
Reviewer Update
So, I have put in my complaints as FNB cannot seem to resolve my issue for a week now! Not sure to make it due to incompetence or Ignorance? Including this complaint, I have 9 Other open complaints, and not one single FNB employee contacted me! An all they ever do when lodging a complaint,..... Thank you, we are sorry here is your reference! It does not mean ****, if you do not call, and do something about it!!!!