Private Clients Acc - Forget It!!! - Worthless Service

<p>I am a Private client with two other business accounts with FNB and 2 with other business accounts with Standard Bank. On 2 Jun I request information from my so called Private Banker to assist with converting to the new Fusion account. She promises to call me to explain the account and didnt bother to call. I called left messages and sent emails to her and still didnt bother to respond or return a single call. I called the division to escalate the matter to manager, who was not available at the time, however they took my details and promised to get him to call me. Guess what after 1 week still no calls or any response. FNB promotes this PRIVATE CLIENT product which supposed to deliver superior service level yet you cant seem to get anything done. You simply get ignored. Plus you actually pay a higher monthly fee for this account - FOR WHAT!!!!!! Logged a complaint on the FNB website and got a response that it will take 24-48 hours for some to contact you - Still waiting! Clearly FNB does not value their clients time and needs nor has the ability to provide the service.</p> <p> </p>