Private clients a money-making scheme

<p>Switched to FNB private clients earlier this year with the hope of personalised financial advice and planning. Unfortunately,my private banker neither replies within the stipulated times promised by the automated responses,nor is an expertise in his field to offer information on simple things like telephone numbers of the services offered nor timeous financial advice. This is simply a money making scheme. You pay hefty bank charges and get an equivalent service to the other account types. I then requested a downgrade of my account to Premier since a change in my private banker was not provided (asked to change my private banker in REF: ********** 5_ ********** 19) and now I've been referred to my private banker (yes that same slow guy) to initiate the downgrade (CRM: ********** ********** 9). After 27 years with FNB, perhaps it's time to change banks ... </p>