"Private" clients

<p>Dear FNB</p> <p>I have been allocated with a private banker for some time now, I hardly use the service as your internet banking experience is super slick (TX for that)</p> <p>However, over the past few days I've had to call the service... my banker hasn't been available so I've been passsed to the switchboard to talk to another banker (which is fine), the first time nobody answered, I held onto the line for about 8 minutes without much luck (8 minutes or a private service is unacceptable), I called again... this time with more luck, I could not be verified as I didn't have my card with me, surely there are other ways to verify clients? Nonetheless they assisted me with my query. Today I had to call again, banker still not available (still ok as I believe he is on training), passed to switchboard, I had a question re a currency card, they could not help me, I was shipped to the forex team, waited 10 minutes after which the line dropped (unacceptable), went through the same exercise again, line dropped again after 5 minutes (unacceptable). It may be worth ensuring your teams are adequately staffed, it and may also be worth training up your private bankers to assist with forex related matters, it's a fairly standard request this day and age and it's not complex at all!</p>