Private Clients

<p>Tried since early morning to reach my private banker. Whenever I call, the line says: "Your private banker is currently unavailable, please leave a message or hold for the next available private banker" and then some ringing, and then the same message, again and again. This is not the first time, struggled while I was away on honeymoon as well with roque transactions, and I got no call back, or email, or anything. This is pathetic. I want to downgrade to Gold, it is not worth monthly fee. And slow lounge is always just out of reach. I always have to feel like a begger to actually see if I qualify to enter. I'll just rather pay the fee and not worry about all FNB's shrinking rewards. I really think FNB is reaching it's capacity of upgrading people into the next status level with new benefits just to reduce their status benefits within the same year</p>