AL
Andries L

1 reviews | Active since Dec 2011

21 Sept 2016, 06:05

Private clients

<p>Their Private bank service still a joke. Ask them to remove Reneilwe Galane from my profile since she take forever to reply if at all. They still havnt removed her.</p> <p> </p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply21 Sept 2016, 09:24
Official

Good day

We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our Private clients complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.

They'll be in touch with you to assist as soon as they've received the necessary feedback

The reference for your complaint is ***

Kind regards

Complaints Resolution

Melinda Duvenhage

Email address: ***

Tel number: *** (option one)