Private client with pathetic service

I lodged a complaint over 3 weeks ago and was called by an *********** Team leader by the name of Josh. I was then told that her manager will call me last week Monday. It has since been over a week since i am waiting for this call. I was then called last week by someone from retentions who I asked to call me on Tuesday to cancel all my accounts. He also has not called me since last week. I then upgraded me account to private client and went onto your chat now to find out about opening an investment account. Chatted to a person name Aadiel Saleh. Absolutely useless person. Even at this level how do you constantly give 1 customer the same **** service???? You charge us huge bank fees for pathetic service.