Private client - utterly disappointed

I am a private card client with a private banker and find the service ********** and a complete waste of money. "Private banker" - whatever, disgustingly useless. FNB, you guys need to review how many complaints you get for this service and consider shutting it down or providing another value add.

I have been asking for my account to be downgraded for ages but nothing has happened as yet.

Word to the wise - stay away from the private client option.