Private client upgrade sucks so far

<p>After being nagged for years to upgrade to a private account I finally decided to. Unfortunately I regret the upgrade thus far and would like to log a formal escalation of (someone).</p> <p>When upgrading a week ago, I explicitly selected to have my cards (both credit and cheque) devlivered to my closest branch and not couriered (for good reason). While I have indeed received notification that my cheque card is at my named branch, yesterday I received a call from CCD indicating that they have my credit card and asking me where I would like to have it devliered. I told them what I have just told you, that I explicitly wanted it delivered to my named branch - it didnt seem like they were willing to help. Needless to say they elected to take a cop-out approach and shortly after ending the call with them I received an SMS from them indicating that they have tried to get a hold of me but have been unable to get hold of me. It appears they have just pushed my issue to the side. I dont accept. </p> <p>Further to this you would think I could contact my 'new personal banker' BUT unfortunately I havent been assigned one yet.</p> <p>I have to be honest, if all my cards aren't ready for collection at my selected branch in the next two days I will not only consider downgrading but moving to another bank completely.</p>