PRIVATE CLIENT = TERRIBLE SERVICE!!!

<p>After a bad experience with my previous private banker, I had decided to give FNB one more chance to get it right. After getting a new private banker assigned to my account I was hopeful, but unfortunately, it was short-lived. Whenever I call she's never in the office & it takes days to reply to my emails, usually receiving out-of-office replies. I finally decided to move my accounts down to Gold status as I felt that paying R345, it has since increased again, was ridiculous based on the service I was receiving. After waiting for almost an hour at the Bayside branch I finally changed my Cheque account but was told that it would take "just a little while longer" and we could change my Credit Card as well. By that time I was fed-up and decided that I would ask my private banker to change my Credit Card status. It has now been 13 DAYS since her last correspondence to let me know whether it has actually been done. My mind boggles that it takes anyone this long to reply to a client paying premium monthly fees. SHOCKING SERVICE!! LACK IN PROPER MANAGEMENT!! Let me add, to end off, that I have been a client of FNB for over 20 years but after this fiasco I will be changing banks.</p>