Private Client - Terrible service

<p>I am a Private Client account holder for which I pay a big fee of R345 a month, if not more. However, my assigned private banker never responds to me. I have to follow up at least twice before i get a response. On Friday I urgently needed a payment that got debited from my account reversed, no response. </p> <p> </p> <p>Please can someone assist me urgently to get a payment from BMW Finance reversed that was debited from my account on 1 Dec. The car was settled and BMW told me they couldn't prevent the payment from coming off my account and that my bank would be able to assist me to get this reversed. </p> <p> </p> <p>Please can this be done as soon as possible. I am so tired of the bad service I have received from the private bankers. It is one of the things FNB always promote in their ads, but I think its one of your weakest areas.</p>