Private Client Shocking Service

To my utter disbelief I again had to call FNB, Private Client Consultant SithabileSethembile.Nxumalo I Requested simple instruction for an account downgrade since the monthly fee bit high can no longer afford it

I completed the procedures as requested which is sign doc and email them back the most frustrating part is no communication what’s so ever

It is very disappointing that even such small requests can be timely fulfilled by a bank of your stature. Sadly FNB all over TV with their television adverti*****t but yet not able to train the staff to handle existing customer with simple request

FNB going to loose customer for having such oxygen ******* staff and waste of scape staff keeping on paying for those Tv adverts while your clients unhappy I will definitely note refer anyone I know to FNB after such bad service