Private client service suite is terrible

If I could give a zero I would. I’m a private wealth client paying exorbitant fees however the service in particular from the service suite is non existent. The last interaction I’ve had with the service suite: - too long to respond when the chat has been assigned to an advisor - when the questions become difficult the chats always get disconnected and I’m rerouted to another agent to start all over again.

FNB doesn’t seem to care about customer service in general.