"Private Client" service, maybe not.

Absolutely disgusted in the "private client"service of FNB. I got assigned a private banker who does not reply to any messages or emails. makes empty promises, and does not give feedback on questions at all. I am paying a premium monthly account fee for this service, and it is absolutely unacceptable. I am a client with FNB for almost 10 years, and I am fed up. Moving to another bank who actually cares about their customers seems like the best decision there is to make for me, as well as my business. Sorry FNB, this is not how your banking should work.