Private Client or Not — FNB Fails to Protect My Account from Unauthorized Debit Orders (Twice!)

As a Private Client with FNB, I expect premium service and, above all, security for my money. For the second month in a row, unauthorized debit orders have gone through my account. Not only do I have to waste time reversing them, but FNB also charges ME reversal fees for ***** that should never have passed through their systems in the first place.

Why am I paying to fix the bank’s failure? Where is the protection I pay for as a Private Client?

I will continue escalating this until I receive:

A proper explanation

Full reversal of the charges

Solid assurances this won’t keep happening.

Absolutely unacceptable from a leading bank. FNB, do better!