Private Client - No response from banker

Been a private client for a while now. I'm supposed to be in Private Wealth, but due to FNB's incompetence and some system error when everything was updated I was downgraded to Private Client (excuse me, have you seen my income???!!!) and got a so-called Private Banker in Cape Town, even though I'm in Plettenberg Bay. Cindy is absolutely useless! She takes days to respond to emails or doesn't respond at all, is never available when calling... On the 17th I sent a credit card charge back form to her to sort out as well as to the email address at the bottom of the form. No response from anyone.<br> I am sick and tired of this. either this gets sorted out and I get integrated into Private Wealth (WITHOUT HANDING IN ANY FORMS!!!) and my old private banker from George back (Etienne - who was awesome) or I will finally change to Netbank private clients. They invited us to a wonderfully arranged and well-catered for (special food for my vegan wife) in Plett. FNB has never even bothered with inviting us to anything.