Private Client Nightmare

<p>I app**** for a revolving loan. I called following up and was told my account can only be handled by Private Clients department. The lady who "assisted" me first was just unwilling. After some interrogation she told me my application has been declined. I challenged the decision. I asked to be transferred to the powers that be. She TRANSFERRED ME TO IT DEPARTMENT. </p> <p>I then send an email to my banker who apparently is on leave. Her stand in LEVINA told me my application was not rejected but was referred since they didnt get my credit score from ITC. I send her a copy of my credit report which i extracted last month with a score of 924. She promised to get back to me same day(28/12/2016). After i realised she didnt call back, i then called around 1620hours. She promised to follow up in the morning and get back to me earliest.</p> <p>On 30/12/2016 after realising i didnt get a call from anyone, i then called at 1305hours. I spoke to someone who couldnt help because Levina is working on my account. Promised to pass the message. I made a total of nine calls, bought airtime for R130.00 and the only assistance i got was a recorded message!!! </p> <p>If i was not a private client i could have gotten assistance from the mbombela call centre and made the right decision. What benefit is in this private client? Can i be downgraded to mbombela where i am guaranteed of getting help? It will be sad for me to leave FNB after ten years but if they cant be of use when i need them, maybe other institutions would have acted on time. Is it a way of informing me that my application has been rejected by ignoring my calls and emails</p>